Term & Conditions

Gift of Health 2026

Terms and Conditions

1. About the Gift of Health
1.1 The Gift of Health promotion provides a discounted package of either four or eight one-to-one, in-gym personal training sessions with Ultimate Performance (“U.P.”, “we”, “us” or “our”).
1.2 A package may be purchased as a gift for an eligible recipient (2.1) or purchased directly by an eligible new or lapsed client through consultation with U.P. These terms apply whether the package is provided through a physical voucher, a digital voucher or directly to the client’s account.
1.3 A Gift of Health voucher represents an entitlement to the stated number of sessions in the specified training region. It does not hold a monetary balance, cannot be topped up and cannot be used as a general payment method. This description does not exclude any protection that applies under local law.
1.4 Before payment, we will confirm the number of sessions, permitted training region, total price, applicable taxes, any delivery charge and any additional benefit included. Later changes to our training prices will not reduce the sessions purchased or require an additional payment for those sessions.
1.5 No joining, onboarding, assessment, activation or administration fee is payable to access the included training sessions. Optional additional services must be separately agreed and priced.
1.6 The package does not include virtual training, online personal training or other services unless expressly included in the offer agreed at purchase. UK packages include the Emerald Health benefit described in section 10.
1.7 Your contract is with the U.P. company identified before purchase and in your purchase confirmation. The contracting companies are listed in Schedule 1.
1.8 In these terms, the “purchaser” is the person buying the package and the “recipient” is the person using it. They may be the same person.
2. Who can use the package
2.1 The promotion is available only to:
  • New clients: people who have never previously trained with U.P.
  • Lapsed clients: former clients who are no longer training with U.P. and have not completed a U.P. training session during the previous 90 days.

Eligibility is assessed when a person purchases a package for themselves or redeems a gifted package, before training begins.

2.2 Existing clients cannot use the promotion, including where somebody else buys the package for them as a gift. Sessions purchased under this promotion cannot be added to an existing client’s current training package.
2.3 Each eligible person may use one Gift of Health package under this promotion. Purchasing through different channels, receiving multiple gifts or attending different U.P. locations does not increase this allowance.
2.4 A purchaser buying for somebody else should check the recipient’s eligibility before purchase. We may verify eligibility against our client records.
2.5 If the intended recipient is ineligible and training has not begun, the purchaser may nominate another eligible recipient under section 5. Applicable cancellation and refund rights remain unaffected.
2.6 Recipients must complete our usual consultation and health and safety assessment before training. Eligibility for the promotion does not establish that training is medically suitable.
3. Purchase period and channels
3.1 The promotion is available for purchase from 2 November to 30 December 2026 inclusive.
3.2 The available purchase channels are:
Market Purchase channels
United Kingdom Participating U.P. gyms, U.P.’s official Shopify store and the purchase/payment link provided through Transform
United States Participating U.P. gyms, U.P.’s official Shopify store and the purchase/payment link provided through Transform
Netherlands, Australia, Singapore and United Arab Emirates Participating U.P. gyms only
3.3 A purchase is complete when we accept the order, receive payment and issue purchase confirmation. If we cannot accept an order, we will return any payment taken.
3.4 The purchase confirmation will identify the package, training region, purchase date, applicable redemption deadline and contracting U.P. company.
3.5 The promotion’s closing date is the deadline for purchasing a package. It is separate from the deadline for starting training and the period for completing sessions.
4. Physical and digital vouchers
3.1 Orders for physical vouchers requiring postage must be placed by 16th December 2026, subject to any earlier destination-specific delivery cut-off clearly displayed before payment.
4.2 Please check the delivery information on our website before ordering. Delivery estimates, charges and any guaranteed delivery arrangements will be shown before payment. Subsequent changes will not retrospectively remove a delivery commitment made for an accepted order.
4.3 Digital vouchers may be purchased through the available online channels until 30th December 2026.
4.4 Keep the voucher and its code secure. If it is lost, stolen, damaged or not received, contact the selling gym or email support@ultimateperformance.com
4.5 We may request reasonable evidence of purchase or entitlement before replacing a voucher or reissuing a code. Replacement will not ordinarily restart its validity period. We will make an appropriate adjustment where a delay attributable to U.P. affects the opportunity to use it.
5. Gifting and transfers
5.1 A package may be gifted or transferred to another eligible person before the first training session takes place. Contact U.P. beforehand so that we can verify eligibility and update the recipient’s details.
5.2 Once the first training session has taken place, the package is personal to that client. Remaining sessions cannot be transferred or shared.
5.3 A transfer does not extend the original redemption deadline, change the permitted training region or create an additional package.
5.4 Packages and vouchers cannot be resold, auctioned or exchanged for money or other value.
5.5 A transfer does not change the original purchaser or the refund arrangements in section 9.
5.6 If an Emerald Health benefit has already been activated, it remains subject to Emerald’s terms and does not transfer automatically with the U.P. training sessions. Transferring a package does not create an entitlement to another Emerald membership.
6. Redeeming the package and starting training
6.1 The recipient must redeem the package and attend their first training session within:
  • 12 months from purchase in the United Kingdom, United States, Australia, Singapore and United Arab Emirates; or
  • 24 months from purchase in the Netherlands.

Any longer period or other protection required by applicable law takes priority.

6.2 These deadlines apply equally to gifted packages and packages purchased directly by eligible clients without a voucher.
6.3 To use the package, the recipient must contact the relevant U.P. gym, provide their voucher or purchase details, book and attend a consultation, and complete the usual onboarding process. At the consultation, we will discuss their training needs and assess whether we can provide suitable training.
6.4 The recipient must then arrange and attend their first training session before the applicable deadline. An enquiry, consultation, account allocation or booking alone does not satisfy the requirement to start training.
6.5 Please contact us sufficiently in advance to allow time for the consultation, onboarding and first session. If you contact us in reasonable time but a delay attributable to U.P. prevents you from starting before the deadline, we will provide an appropriate extension.
6.6 Subject to any agreed extension, the Regional Annex and applicable legal rights, a package that has not been redeemed and started before its deadline expires.
7. Completing the sessions and the standard training terms
7.1 The sessions must be completed within 60 calendar days beginning on the date of the first training session. We will confirm the completion deadline when training starts.
7.2 This 60-day period may finish after the original 12-month or 24-month redemption deadline, provided the first training session took place within the required period.
7.3 A consultation or assessment that does not constitute an included training session does not start the 60-day period. Issuing or activating an Emerald Health code does not start it either.
7.4 The recipient will follow U.P.’s usual non-membership client journey. Before training begins, they must receive and accept the standard personal training terms and conditions.
7.5 Once training begins, the standard personal training terms govern the delivery of the sessions, including bookings, rescheduling, individual session cancellations, missed sessions, trainer arrangements, health and safety, and client conduct. Cancelling an individual session does not, by itself, entitle the purchaser or recipient to a refund.
7.6 These Gift of Health terms continue to apply after training begins. They govern the promotional package, including its price, session entitlement, completion deadline, transfer restrictions and package refund arrangements. They take priority over conflicting standard personal training terms concerning these matters, the contracting company, administration fees, continuing training and governing law.
7.7 Accepting the standard personal training terms does not turn this package into a recurring membership, authorise automatic payments or require the recipient to purchase further training.
7.8 Late-cancelled or missed sessions may be deducted only in accordance with the session cancellation rules disclosed in the standard personal training terms and accepted before training begins, subject to applicable law.
7.9 Sessions may be used only within the training region confirmed at purchase. A London package may be used at any participating U.P. London gym. Access to other locations within a region is as specified in the purchase confirmation.
7.10 Bookings are subject to availability. We do not guarantee a particular trainer or appointment time, but we will provide reasonable opportunities to complete the purchased sessions within the usage period.
7.11 If cancellations or lack of availability attributable to U.P. prevent timely completion, we will provide an appropriate extension. If we cannot deliver the remaining training, section 9 applies.
7.12 Contact your gym as soon as reasonably practicable if illness, injury or another significant circumstance prevents you from training. We will consider requests for a pause or extension fairly, taking account of the circumstances and any applicable legal rights.
7.13 Subject to these protections, unused sessions expire at the end of the applicable completion period. They do not automatically carry over into another package.
8. Other restrictions
8.1 The package cannot be combined with another discount, referral benefit, promotion or offer. The included UK Emerald Health benefit and the joining-fee waiver in section 11 are part of this promotion and are permitted.
8.2 Sessions cannot be exchanged for other products or services, general account credit or cash, except where required by law or expressly provided in these terms.
8.3 A package cannot be split between different clients.
8.4 These restrictions do not limit statutory cancellation, refund, cash-redemption or other consumer rights.
9. Cancellation and refunds

Changing your mind

9.1 Unless a legal cancellation right applies, an applicable contractual right provides otherwise or U.P. agrees an exception, the package is not refundable simply because the purchaser or recipient changes their mind.
9.2 Once training begins, the recipient cannot exchange unused sessions for cash or obtain a refund simply because they decide not to continue. A refund will only be available where required by law, provided for under the applicable terms or expressly agreed by U.P. Starting training does not automatically remove an unexpired statutory cancellation right.
9.3 The Regional Annex explains additional local protections. Where services begin during a statutory cancellation period, any deduction or loss of cancellation rights applies only where the legal conditions have been satisfied.

Problems with the services

9.4 Nothing in these terms removes rights where services are not supplied, do not match their description, are not provided with the legally required care and skill, or otherwise fail to meet applicable legal requirements.
9.5 If U.P. cannot provide purchased training, we will discuss a suitable alternative. You do not have to accept a materially different service or location. If no suitable alternative is agreed, we will refund the undelivered training, without limiting any further legal remedy.
9.6 If the initial assessment establishes that U.P. cannot safely provide the purchased training, we will refund the unused training element. Any Emerald Health element will be addressed separately under section 10.

Calculating refunds

9.7 This clause explains how a refund is calculated where one is due; it does not give the purchaser or recipient a right to cancel unused sessions for a refund. Where a refund for unused training sessions is required by law, provided for under the applicable terms or expressly agreed by U.P., it will be calculated using the amount actually paid for the training element, divided by the number of sessions purchased and multiplied by the number of refundable sessions. A different calculation will apply where required by law.
9.8 We will not retrospectively increase the price of sessions already used to our undiscounted rate. Nor will we deduct a joining fee or refund administration fee.
9.9 The calculation above does not restrict remedies for defective services, legally recoverable losses or any right to a full refund.
9.10 Where the package includes Emerald Health, we will identify the training and Emerald amounts separately when explaining a refund. An Emerald amount will not be deducted twice.

Receiving a refund

9.11 Any refund will normally be paid to the original purchaser using the original payment method. If that is not possible, we will agree an alternative with the purchaser after verifying the purchase. Any different payment arrangement required by law will take priority.
9.12 The recipient may raise concerns about the services and request any remedy available to them. Receiving the package as a gift does not, by itself, entitle the recipient to exchange it or any unused sessions for cash.
9.13 A refund cancels the corresponding voucher, sessions or benefit. We will explain what has been refunded and any entitlement remaining.
9.14 Refunds will be made within the applicable legal deadline. For an agreed refund where no statutory deadline applies, we will confirm the timescale when agreeing it.
9.15 To cancel or request a refund, contact the selling gym, email support@ultimateperformance.com or write to the contracting company at the address in Schedule 1. Provide enough information to identify the purchase. You do not have to use a particular form unless applicable law requires otherwise, and we will accept any additional cancellation method that the law requires.
10. Emerald Health — United Kingdom only
10.1 UK packages include the Emerald Health membership described in the offer made available before purchase. Its membership level, duration and material eligibility restrictions form part of that offer.
10.2 The Emerald element is included in the total package price and may appear as a separate item on the purchase confirmation. Any amount allocated to it for refund purposes will be disclosed before payment.
10.3 The recipient will receive an activation code by email and must register directly through Emerald Health’s website The email will explain the membership included, eligibility requirements, activation process and support arrangements.
10.4 The code must be activated within 12 months of the date on which U.P. sends the activation-code email. The email will state the actual expiry date. If a delivery or code problem attributable to U.P. prevents activation, we will provide an appropriate remedy, including an extension or replacement where necessary.
10.5 The Emerald membership period begins when the recipient successfully activates the code, rather than when the Gift of Health package is purchased.
10.6 If the recipient does not activate the code before its expiry date, the activation entitlement expires and there is no separate change-of-mind refund for the Emerald element. This does not remove a statutory cancellation right or a remedy where the benefit was not supplied as agreed.
10.7 Emerald provides its services under its own terms and conditions.
10.8 Once the recipient activates and begins using Emerald’s service, U.P. incurs a provider fee. Where U.P. agrees a discretionary package refund, the amount retained for that benefit will be no more than the actual provider cost incurred and no more than the amount allocated to Emerald and disclosed before purchase.
10.9 For a statutory cancellation or refund, we will retain an Emerald amount only to the extent permitted by law. Sending a code does not, by itself, mean that the Emerald service has been fully performed or that cancellation rights have been lost.
10.10 Additional Emerald services or any renewal are not included unless expressly stated. Any additional charge or renewal must be separately agreed with Emerald.
10.11 Contact U.P. for package purchase, code delivery and package refund queries. For Emerald activation, membership or service queries, contact support@withemerald.com
10.12 Registration and clinical information supplied directly to Emerald are handled by Emerald under its privacy arrangements. U.P. handles the purchase, eligibility and code administration information needed to administer this promotion.
10.13 Activating Emerald does not start the U.P. training usage period. Starting U.P. training does not activate Emerald.
11. Continuing training afterwards
11.1 There is no obligation to purchase further training after the Gift of Health package.
11.2 The package does not automatically renew, become a subscription or authorise recurring payments.
11.3 If the recipient chooses to continue training after completing the package, U.P. will waive the joining, sign-up or reactivation fee that would otherwise apply to that continuation.
11.4 Further training requires a separate agreement. We will explain the price, package, payment arrangements and applicable terms before the client commits.
11.5 No payment for further training will be taken without the necessary agreement and authorisation.
12. Administration and your rights
12.1 We may carry out reasonable checks to verify eligibility, administer transfers, prevent duplicate redemption and investigate suspected misuse.
12.2 Personal information will be handled in accordance with the applicable U.P. privacy notice and data protection law. Purchasing or using the package does not, by itself, constitute consent to marketing.
12.3 The terms agreed at purchase apply to that purchase. Later website changes will not retrospectively reduce purchased entitlements or shorten agreed deadlines.
12.4 If circumstances outside our reasonable control disrupt delivery, we will notify affected clients and take reasonable steps to minimise the disruption. We will provide any extension, alternative, refund or other remedy required by these terms or applicable law.
12.5 Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited. The refund calculations are not a general limit on our legal liability.
12.6 The named recipient may enforce the entitlement to the services and benefits provided for them under these terms. This does not transfer the purchaser’s right to receive a repayment, except where applicable law provides otherwise.
12.7 The Regional Annex takes priority over inconsistent general provisions. These Gift of Health terms take priority over conflicting standard personal training terms as explained in section 7. Mandatory law takes priority over both.
12.8 Late-cancelled or missed sessions may be deducted only in accordance with the session cancellation rules disclosed in the standard personal training terms and accepted before training begins, subject to applicable law.
12.9 If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.
12.10 For complaints, contact the selling gym or support@ultimateperformance.com This does not prevent use of any available regulator, consumer dispute-resolution or court process.
A. United Kingdom
A.1 The deadline to redeem and attend the first training session is 12 months from purchase The recipient then has 60 calendar days from their first training session to complete the sessions, subject to section 7.
A.2 For a qualifying distance or off-premises service contract, the purchaser may cancel without giving a reason within 14 days after the date the contract is made.
A.3 To cancel, send a clear statement before the cancellation period expires using the contact details in section 9. You may use the model cancellation form in Schedule 2, but you do not have to.
A.4 Before starting services during that period, we will obtain the express request and any acknowledgment required by law. If the purchaser then cancels, we may deduct only the proportionate amount lawfully due for services supplied before cancellation.
A.5 The cancellation right ends on full performance only where the legal requirements, including the necessary prior consent and acknowledgment, have been satisfied. Redeeming a voucher or attending the first session does not, by itself, remove that right.
A.6 Statutory cancellation refunds will be made within 14 days after we are informed of the cancellation, including standard delivery charges where required, less any lawful deduction. We will use the original payment method unless expressly agreed otherwise, without a refund fee.
A.7 An in-gym purchase does not automatically attract a change-of-mind cooling-off period. Other contractual and statutory rights remain unaffected.
B. United States
B.1 The contractual deadline to redeem and attend the first training session is 12 months from purchase, followed by 60 calendar days from their first training session to complete the sessions. These periods are subject to any mandatory local protection and section 7.
B.2 Where applicable law prevents expiration, requires a longer entitlement, or provides a cancellation, refund or cash-redemption right, that protection takes priority. Booking or allocating a package to an account does not waive mandatory rights.

California

B.3 You may cancel any time before midnight of the fifth business day after the date of the agreement, excluding Sundays and holidays. The cancellation period is 20 days for a contract requiring payment of $1,500–$2,000, 30 days for $2,001–$2,500, and 45 days for $2,501 or more, calculated from execution of the contract.
B.4 Cancellation may be notified by a signed and dated statement sent by first-class mail, delivered in person or emailed from an address on file with U.P. Use the contracting company’s details in Schedule 1 and support@ultimateperformance.com
B.5 Refunds will be processed within 10 days after receipt of the cancellation notice, less only payment lawfully due for services received before cancellation. Other statutory cancellation rights, refund calculations and deadlines remain unaffected.
B.6 Rights arising from death, qualifying disability, relocation, failure to begin services within the legally required period or other qualifying service failures remain unaffected.

Washington, D.C.

B.7 You may cancel during the first 15 days after the sale. Later cancellation rights may apply where death, illness, injury or a qualifying change of residence or gym location prevents use of the services.
B.8 Statutory cancellation may be notified by registered or certified mail to the contracting company. U.P. also accepts written cancellation by email. Where required for a cancellation based on illness or injury, a certificate from a doctor of the consumer’s choice must accompany the notice.
B.9 Refunds and any permitted deductions will follow the applicable statutory calculation. U.P. will not deduct a registration or joining fee under this promotion. Any statutory refund due under the health-spa sales provisions will be paid within 15 days after cancellation.

Maryland

B.10 You may cancel within three business days after receiving a copy of the agreement and receive a full refund of the payments covered by that right.
B.11 Notice may be delivered in person or sent by certified mail, return receipt requested, within the statutory period. U.P. also accepts written cancellation by email.
B.12 Applicable rights relating to disability, closure and other protected circumstances remain unaffected.
C. Netherlands
C.1 The deadline to redeem and attend the first training session is 24 months from purchase, for both gifted packages and packages purchased directly by an eligible client.
C.2 The recipient then has 60 calendar days from their first training session to complete the sessions. That period may finish after the 24-month redemption deadline. Section 7 and mandatory consumer protections continue to apply.
C.3 For a qualifying distance or off-premises service contract, the purchaser may withdraw without giving a reason within 14 days after the contract is made by providing a clear statement to U.P.
C.4 Services will begin during that period only after the legally required request. Any deduction for services supplied or loss of the withdrawal right on full performance applies only where the legal conditions have been satisfied.
C.5 Required withdrawal refunds will be made within 14 days after notification, using the original payment method unless expressly agreed otherwise and without a refund fee. Any more favourable mandatory rule takes priority.
D. Australia
D.1 The deadline to redeem and attend the first training session is 24 months from purchase, followed by 60 calendar days from the first training session to complete the sessions, subject to section 7 and applicable law.
D.2 This validity period applies on the basis that the package is supplied at a genuine discount to the ordinary price of the specified services. If a mandatory minimum gift-card validity period applies to a particular sale, that longer period takes priority.
D.3 The applicable expiry information will be clearly displayed on the voucher or entitlement supplied. No activation, redemption, account-keeping or post-purchase administration fee applies.
D.4 Australian Consumer Law guarantees are not excluded. For a major service failure, applicable rights include cancellation and a refund for the unused portion or compensation for its reduced value. For other failures, applicable rights include having the failure remedied within a reasonable time and further remedies if it is not. Rights to compensation for reasonably foreseeable loss also remain unaffected.
D.5 Any additional statutory cooling-off right or express cancellation right applicable to this package remains available.
E. Singapore
E.1 The deadline to redeem and attend the first training session is 12 months from purchase, followed by 60 calendar days from the first training session to complete the sessions, subject to section 7 and applicable law.
E.2 Purchases are available in participating gyms only.
E.3 The cancellation and refund provisions remain subject to Singapore consumer law, including protections against unfair practices and any statutory cancellation right applicable to the sale.
F. United Arab Emirates
F.1 The deadline to redeem and attend the first training session is 12 months from purchase, followed by 60 calendar days from the first training session to complete the sessions, subject to section 7 and applicable law.
F.2 Purchases are available in participating gyms only. The agreed training region and contracting company will be identified before payment and in the purchase confirmation.
F.3 If training is not supplied as agreed or is defective, the purchaser or recipient retains all applicable rights to have the service performed correctly without additional charge, to receive a full or partial refund, and to claim compensation where legally entitled. The restrictions on change-of-mind refunds and the expiry provisions do not limit these rights. Where applicable law gives the consumer a choice of remedy, that choice remains available.
F.4 For the Dubai Marina location, applicable mainland UAE requirements apply. For the DIFC location, applicable DIFC requirements apply, together with any other mandatory law applicable to the transaction.
F.5 For purchases at Dubai Marina, these terms and the purchase invoice can be provided in Arabic alongside English on request. For purchases at the DIFC location, documents will be provided in accordance with the language requirements applicable to that transaction.
Schedule 1 — U.P. contracting companies
The company responsible for your purchase will be identified before payment and in your purchase confirmation.
Training location Contracting company Registration number Business address
United Kingdom — participating London gyms, Manchester, Cheshire and Leeds UP Fitness Ltd 06279529 Acresfield, 8–10 Exchange Street, Manchester, England, M2 7HA
California — West Hollywood and Brentwood UP Fitness Ltd 3894828 11925 Wilshire Blvd., Suite 102, Los Angeles, CA 90025
California — Santa Monica and Beverly Hills UP Fitness CA LLC 201931810048 11925 Wilshire Blvd., Suite 102, Los Angeles, CA 90025
Washington, D.C. — Metro Center and Dupont Circle UP Fitness DC LLC 400321000637 1919 M Street, Washington, DC 20036
Maryland — Bethesda UP Fitness MD LLC 711210 7400 Wisconsin Avenue, Bethesda, Maryland 20814-3766
Netherlands — Amsterdam UP Fitness B.V. 67521606 Rozengracht 207-F, 1016 LZ Amsterdam, Netherlands
Singapore — CBD and Orchard UP Fitness PTE LTD 201406822Z 8 Cross Street, #01-01, Manulife Tower, Singapore 048424
Australia — Sydney UP Australia PTY LTD 615 636 201 ESN Partners, Suite 4, 1 Dune Walk, Woolooware, NSW 2230
United Arab Emirates — Dubai Marina UP Fitness Ltd – Dubai Branch 846114 Floor 23, Media One Hotel, 1 Al Falak Street, Dubai
United Arab Emirates — Dubai DIFC UP Fitness Ltd CL2302 Unit P152, P153, Level POD, Emirates Financial Towers, DIFC

For Gift of Health enquiries and cancellation requests: support@ultimateperformance.com